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How Zendesk Support Software Works

The process starts with evaluating your current online support process. Then I will help analyze and come up with Zendesk setup that will fit for your business.

Created by
Abel Mac
Categories
Software - Sub
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Course description

If you are going to purchase or recently purchased a Zendesk account and don't know how to make it work for your business needs, I'm here to help.The process starts with evaluating your current online support process. Then I will help analyze and come up with Zendesk setup that will fit for your bus

If you are going to purchase or recently purchased a Zendesk account and don't know how to make it work for your business needs, I'm here to help.The process starts with evaluating your current online support process. Then I will help analyze and come up with Zendesk setup that will fit for your business.

Some of common tasks are:

  • Set up notification rules
  • Customize email templates
  • Set up SLA rules
  • Set up ticket views based on your business
  • Updating page layouts / Help Center (Zendesk Guide) - please see my other gig for some examples.
  • Work with triggers
  • Working with dashboards and reports (Zendesk Explore)
  • Integrate Zendesk with your phone system (Zendesk Talk)
  • Integrate Zendesk to other applications (Salesforce, WooCommerce, Slack, Shopify, Zapier, etc.)

What will I learn?

  • Full Functional Setup

Requirements

  • Website account credentials
  • Clickfunnels Account
1 Lessons
00:20:00 Hours
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About instructor

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Abel Mac

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3 Students
71 Courses

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